Introduction
SyntaxDocVerify is an institutional document verification and digital document workflow platform provided by Syntax Software Labs. We recognize the importance of protecting personal information, organization data and documents submitted through our services.
This Privacy Policy explains the types of information that may be collected when you interact with the SyntaxDocVerify website or use related services, how that information may be used, and the measures applied to protect it.
By using the SyntaxDocVerify website or submitting information through our public forms, you acknowledge this Privacy Policy.
Information We Collect
Depending on how you interact with SyntaxDocVerify, we may collect information that you voluntarily provide to us.
Information you provide
- Contact information: such as your name, email address and telephone number.
- Organization information: such as institution or company name, organization type, role and organization size.
- Service requirements: information you provide when requesting a demonstration, onboarding an organization or explaining your document workflow requirements.
- Communication information: information contained in communications you send to us.
Technical information
Where appropriate, technical information may also be recorded when you interact with the website, such as browser information, device information, IP address, operating environment and general website interaction information.
How We Use Information
Information collected through SyntaxDocVerify may be used for legitimate operational, security, communication and service-related purposes, including:
- responding to demo and onboarding requests;
- communicating with organizations and users about requested services;
- providing and supporting document verification and digital document workflows;
- improving the functionality, reliability and usability of the platform;
- protecting the platform against unauthorized access, abuse and fraudulent activity;
- maintaining operational, security and audit records where appropriate; and
- complying with applicable legal and regulatory obligations.
Documents & Data
SyntaxDocVerify may be used by organizations to process digital documents, certificates, records and related verification information.
Organizations remain responsible for ensuring that documents and information submitted to the platform are collected and processed lawfully and that appropriate permissions exist for their intended use.
Document protection
Appropriate technical and organizational measures are applied to help protect documents and related information.
Verification
Verification information may be used to help confirm the authenticity or status of documents processed through the platform.
Digital workflows
Documents may move through organization-defined approval, signing, stamping or verification processes.
Data Security
We take reasonable technical and organizational measures to help protect information against unauthorized access, alteration, disclosure, misuse or loss.
Access to protected areas of the platform is controlled through authentication and authorization mechanisms.
Organization users may receive access according to their assigned roles and permissions.
Relevant activities may be recorded to support security, accountability and operational oversight.
No internet-based system can guarantee absolute security. We therefore encourage users and organizations to maintain secure passwords, protect account credentials and promptly report suspected unauthorized access.
Data Retention
Information may be retained for as long as reasonably necessary to provide requested services, maintain business and operational records, support security and auditing, resolve disputes, or satisfy applicable legal and regulatory requirements.
Specific retention periods may depend on the nature of the information, the organization's configuration, contractual requirements and applicable obligations.
Your Rights
Depending on the applicable law and the circumstances in which information is processed, individuals may have rights relating to their personal information.
- requesting access to personal information held about you;
- requesting correction of inaccurate or incomplete information;
- requesting deletion where applicable;
- raising an objection or restriction request where applicable; and
- requesting clarification regarding how personal information is processed.
Requests relating to personal information should be submitted through the appropriate SyntaxDocVerify contact channel.
Third-Party Services
SyntaxDocVerify may rely on selected third-party infrastructure, communication, hosting, security or technology services to operate parts of the platform.
Where third-party services process information on our behalf, their access is expected to be limited to what is reasonably necessary for the relevant service or operational purpose.
External websites or services linked from SyntaxDocVerify may have their own privacy policies. We encourage users to review those policies when interacting with external services.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes to SyntaxDocVerify, applicable requirements, technology or operational practices.
When the policy is updated, the revised version will be published on this page together with an updated effective or revision date where appropriate.
Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of information through SyntaxDocVerify, please contact the Syntax Software Labs team.
We aim to handle information responsibly and to maintain appropriate safeguards for the digital document workflows operated through SyntaxDocVerify.